Laptop Support Technician

• Install, configure, upgrade, and troubleshoot Windows 10 and Windows 11
• Format and reimage desktops and laptops using standard operating‑system image
• Install device drivers, security updates, patches, and approved applications
• Diagnose and resolve hardware, operating‑system, software, performance, and startup issues
• Troubleshoot printers, scanners, docking stations, monitors, and other peripherals
• Configure email, user profiles, antivirus software, VPNs, Wi‑Fi, and LAN connectivity
• Join computers to Active Directory or Microsoft Enter ID and apply required policies
• Perform basic user‑account, password, access, and group‑management activities
• Set up devices for new employees and recover equipment during employee exits
• Back up and restore user data during repairs, replacements, and migrations
• Replace or upgrade components such as RAM, storage drives, batteries, keyboards, and power adapters
• Provide remote and on‐site technical assistance to users
• Record incidents, requests, troubleshooting steps, and resolutions in the ticketing system
• Maintain hardware inventory, asset tags, software records, and spare equipment
• Escalate unresolved or high‑impact incidents to the appropriate technical team
• Follow IT security, data‐protection, software‐licensing, and asset‐management policies

• Compensation: Not disclosed

English