Urgent — closing soon

Desktop / Laptop Support Technician

Confidential · IT & Technology

Jakarta, IndonesiaOn-siteFull-timeMid1–3 years

Posted 1 month ago

About the company

Our client is a technology and cybersecurity consultancy that helps regulated organizations strengthen and operate their digital infrastructure. It offers managed IT services, cybersecurity, risk and compliance assessments, identity and access management, and training, backed by more than a decade of operational experience.

About the role

We are seeking a Desktop Support Technician to install, configure, maintain, and troubleshoot Windows-based computers. The role provides technical support to end users, resolves hardware and software issues, and ensures devices remain secure, updated, and operational.

Key responsibilities

Install, configure, upgrade, and troubleshoot Windows 10 and Windows 11
Format and reimage desktops and laptops using standard operating‑system image
Install device drivers, security updates, patches, and approved applications
Diagnose and resolve hardware, operating‑system, software, performance, and startup issues
Troubleshoot printers, scanners, docking stations, monitors, and other peripherals
Configure email, user profiles, antivirus software, VPNs, Wi‑Fi, and LAN connectivity
Join computers to Active Directory or Microsoft Enter ID and apply required policies
Perform basic user‑account, password, access, and group‑management activities
Set up devices for new employees and recover equipment during employee exits
Back up and restore user data during repairs, replacements, and migrations
Replace or upgrade components such as RAM, storage drives, batteries, keyboards, and power adapters
Provide remote and on‐site technical assistance to users
Record incidents, requests, troubleshooting steps, and resolutions in the ticketing system
Maintain hardware inventory, asset tags, software records, and spare equipment
Escalate unresolved or high‑impact incidents to the appropriate technical team
Follow IT security, data‐protection, software‐licensing, and asset‐management policies

Requirements

Diploma, degree, or technical certification in IT, Computer Science, or related field
1–3 years of desktop, laptop, service‑desk, or end‑user support experience
Hands‑on experience installing and troubleshooting Windows 10 and Windows 11
Good understanding of computer hardware, drivers, BIOS/UEFI, file systems, and disk partitioning
Working knowledge of Microsoft 365 applications and Outlook
Basic understanding of TCP/IP, DNS, DHCP, Wi‑Fi, LAN, and VPN technologies
Familiarity with Active Directory, Group Policy, Microsoft Entra ID, and endpoint‑management tools
Experience using remote‑support and ticket‑management tools
Ability to diagnose technical problems methodically and communicate clearly with non‐technical users

What we offer

Compensation: Not disclosed

Languages

English

This mandate is managed by NORVEX JOBS. All applications are treated with strict confidentiality.

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Key details

LocationJakarta, Indonesia

Work modelOn-site

EmploymentFull-time

SeniorityMid

Experience1–3 years

EducationDiploma, degree, or technical certification in IT, Computer Science, or related field

DepartmentIT & Technology

IndustryIT & Technology

LanguagesEnglish

SalaryNot disclosed

PostedSeptember 17, 2026

Required skills

Windows installationImagingTroubleshootingDesktop hardware repairSoftware installationConfigurationNetwork troubleshootingPeripheral troubleshootingData backupRecoveryMigrationCustomer serviceIncident documentationTime management

Nice to have

Microsoft 365 Certified: Endpoint Administrator AssociateOEM certifications from DellOEM certifications from HPOEM certifications from LenovoWindows 10/11 installation & troubleshooting proficiencyHardware knowledge (BIOS/UEFI, drivers, components)File systems & disk partitioning knowledgeMicrosoft 365 & Outlook proficiencyFamiliarity with Active Directory & Group PolicyMicrosoft Entra ID familiarityNetworking basics (TCP/IP, DNS, DHCP)Basic Understanding of Wi‑Fi, LAN, VPNExperienced in Remote support toolsExperienced in ticket‑management toolsClear communication with non‑technical usersProvide desk‑side IT supportMove IT equipment when requiredAvailable for after‑hours maintenanceWilling to travel between sitesEnsure IT security compliance

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