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IT Support / Helpdesk

Confidential · IT Company

Jakarta, IndonesiaOn-siteFull-timeJunior1+ years

Posted 6 days ago

Provide first-level technical support to employees and help keep daily technology operations running smoothly.

About the company

Our client is an established technology company focused on developing digital products, software solutions, and technology-enabled services. The company works with cross-functional teams to design, build, deliver, and improve digital platforms that support business needs and enhance user experiences. Further company details will be shared with shortlisted candidates.

About the role

The IT Support / Helpdesk professional will serve as the first point of contact for employees’ technical issues and service requests. The role supports smooth day-to-day operations by resolving or escalating hardware, software, network, account, and endpoint-related issues.

Key responsibilities

Provide first-level technical support to employees for hardware, software, operating-system, email, printer, and connectivity issues.
Install, configure, maintain, and troubleshoot laptops, desktops, mobile devices, printers, and peripheral equipment, and basic LAN, Wi-Fi, VPN, and internet-connectivity issues.
Manage user accounts, access permissions, password resets, and basic directory-service tasks in Active Directory, Microsoft Entra ID, Google Workspace, or equivalent platforms.
Track, prioritize, document, and resolve support requests in the ticketing system within agreed response and resolution timelines.
Maintain accurate IT asset inventory and support employee onboarding, offboarding, equipment preparation, and asset handover processes.

Requirements

Bachelor’s degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field.
Minimum 1 year of experience in IT support, helpdesk, desktop support, or a related technical-support role.
Strong knowledge of Windows, common office applications, basic hardware troubleshooting, and basic networking, including LAN, Wi-Fi, and internet connectivity.
Strong customer-service, communication, and problem-solving skills; familiarity with ticketing systems is an advantage.
Knowledge of macOS, Microsoft 365, VPN, or directory services is an advantage; CompTIA A+, CCNA, Microsoft, Google, or equivalent certification (preferred); willing to be based in Jakarta.

What we offer

Compensation: Not disclosed

This mandate is managed by NORVEX JOBS. All applications are treated with strict confidentiality.

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